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PagoNxt Payments Services S.L., PagoNxt Emoney EDE, S.L., and PagoNxt Payments UK Ltd (hereinafter PagoNxt Payments), as joint controllers of the data, inform you that the personal data collected to process your query will be processed for the purpose of responding to you and based on the legitimate interest in doing so. You may exercise your rights of access, rectification, deletion, opposition, limitation of processing, portability, and any other rights you may have by emailing privacy.payments@pagonxt.com. You can access the rest of the information related to the processing of your data here.

Information for Contracting and Relevant Documentation

For Payment as a Service solutions

Spain
UK

Contractual information

Terms and conditions of the PagoNxt product:
PagoNxt Payments SPAIN - Service Agreement

Safeguarding system

1. In compliance with the guarantee requirements set forth in Article 16.1 of Royal Decree 778/2012, of May 4, on the legal regime of electronic money entities, PagoNxt safeguards the funds received from its customers or received through another payment service provider in safeguard accounts opened in its name at Banco Santander S.A., and/or in other credit institutions ("Safeguard Accounts"), adhering to the procedure provided for in Article 21.1.a) of Royal Decree-Law 19/2018, of November 23, on payment services.

2. In particular, PagoNxt safeguards its customers' funds in its Safeguard Account/s, in accordance with the deadlines established by law, by the end of the following business day after receipt, provided that the funds, within that period, remain in our possession and have not yet been delivered to the beneficiary or transferred to another payment service provider.

3. PagoNxt will safeguard your funds in the same currency as your PagoNxt Account, as long as we have a Safeguard Account in that currency. If your PagoNxt Account is in a different currency than our Safeguard Account/s, we will deposit an equivalent amount in the currency of the latter using the exchange rate of the previous day. We will maintain the balance of your PagoNxt Account in the original currency to eliminate exchange rate risk.

4. PagoNxt acts as a non-custodial agent of the funds, which are completely separated from other funds of PagoNxt, meaning PagoNxt can only use the balance of the Safeguard Account for services provided to clients, not for its own purposes. This measure is aimed at protecting the funds received from our clients in exchange for the electronic money issued for them.

5. Once deposited into the Safeguard Account, the funds are protected, and our clients, in the event of the entity's bankruptcy, will have an absolute right of separation and will not be affected by possible claims by other creditors of the entity.

6. Due to the absolute separation requirement of the funds deposited in the Safeguard Account on behalf of clients, PagoNxt is obliged not to deposit any amount from its own funds or positions, or from third parties or other commercial activities unrelated to clients, in whose name and representation these funds are held, unless expressly authorized by the Regulator.

7. PagoNxt has an Internal Safeguard Regulation, communicated to the Bank of Spain, which outlines the general principles, procedures, and control measures to ultimately protect our clients' funds.

8. Additionally, our safeguard method is registered with the Bank of Spain's Registry of Entities.

Contractual information

Terms and conditions of the PagoNxt product:
PagoNxt Payments UK - Service Agreement
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